Frequently Asked Questions
All order inquiries should be made to: firstname.lastname@example.org
Please do not DM Instagram or Facebook. All business inquires must be sent to email for attention!
How soon will I get a response?
Email response time is 24-48 business hours. (this excludes weekends).
Is there a number I can contact?
At this time, we do not have a phone line you may contact. However, it is coming soon. The best way to reach us is via email.
How do I cancel my order?
There are no order cancellations. Please be sure you want to place your order before ordering.
I received the wrong item and need to send it back, am I still responsible for return shipping?
No, if the mistake was made on our part, we will cover the shipping costs for the return.
My package shows it was delivered but I did not recieve it. What now?
Double check to make sure your address was entered correctly. Check with your neighbors or anyone in your household who may have received your package. Finally, if all else fails, contact your local post office for further investigation. However, once a package is marked as Delivered it is out of our hands. We apologize.
My package was returned, what do I do now?
If your package was returned to our PO Box, it may be due to one of the following reasons: Invalid or incomplete shipping address. You will receive an email from us letting you know that your package was returned to us.
How can I get my order back? If you would still like to receive your order, we will need a new and valid address from you, then we will send you a Shipping Invoice via email.
Where can I find my tracking number?
Tracking numbers are sent via email. If you do not see it, you may need to check your spam folder.
Is it too late to exchange an item?
Exchanges have a 7 business day window from the date you received your item. The date you received your item is the day the tracking number shows as Delivered to your residence. For example, if you receive your item on the 1st of the month, you have until the 8th to reach out to us for an exchange. The item must be sent back before the 7 day window expires. Any items sent back to us after the 7 day window will be sent back to you.
Is my item eligible for an exchange?
Due to hygiene and resale purposes, the following items are FINAL SALE and are not eligible for exchange:
swimwear, bodysuits, intimate apparel, accessories, footwear and sale items.
Does my store credit expire?
Store credit does not expire, and can be entered in the discount code box at checkout.
Will I receive a prepaid shipping label?
We do not provide shipping labels for returns or exchanges.
We are not responsible for any "lost" or "stolen" packages through the post.
When my order was delivered I was charged a customs fee, why?
Custom fees are charged by your country and are not the responsibility of Bodega Cat. Each country has different customs regulations. For more information please contact your local customs department before ordering.
What if I don't pay the fee?
The carrier will send the order back to us if you refuse to pay the customs fees.
Please note: you will not be refunded for shipping costs.
How long does shipping take?
Orders are processed Monday through Friday, excluding major holidays, and are usually shipped from the USA within 2-5 business days. We will e-mail you a shipment notification once your order ships that has a tracking number and estimated delivery date.
I tried placing an order but it didn’t go through and it’s showing up on my credit card statement as being charged.
This is a temporary hold on your credit card placed by your bank/credit card company. We have already contacted them and they will remove the hold in 3-5 business days. Your order will not be captured, charged or processed.
I forgot to put my discount code in, can you add this after my order is placed?
Unfortunately, once your order is placed we can not add a promo code. Please make sure to put promo codes in at checkout in the “promo code” box.
Can you tell me how I'll be charged for customs and import charges?
Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Can I add or remove items from my order?
Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.
What if I need to change my address?
We maybe be able change the address of your package if it has not been mailed yet, so try to email us (email@example.com) ASAP!
Unfortunately, once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office.
Why didn't my discount code work?
Please make sure you entered it correctly. If it still doesn't work, it may have expired.
What if an item in my order is damaged or defective?
If you receive a damaged or defective item, e-mail firstname.lastname@example.org with a photo and your order number and we’ll take care of you.
Do you accept PayPal eCheck?
We do! However, your order will not start the fulfillment/shipping process until the the eCheck payment process has cleared which usually takes about 3-5 business days.
Are duties and taxes included with international orders?
Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.