Route is a third-party service that may cover you for lost and damaged packages. Since it is a third-party insurance service you will be working with Route directly if an issue arrises, as they are a separate company from us!
So you made an online purchase, and you thought everything would arrive as expected. Sadly, packages get lost, items get damaged, and porch pirates..well, they steal things. Good thing you protected your purchase with Route.
File a claim here: https://claims.route.com/